What happens if my jetstar flight is cancelled

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What's with these screwy ticket prices? Read your airline conditions of carriage to find out if you're eligible. In fact, be prepared to quote these conditions back to the airline because they won't always offer you a refund if you don't ask. Full service airlines like Qantas offer cash refunds if they've cancelled a flight.

But many people may have opted for a credit voucher without knowing this. The ACCC said it received hundreds of complaints from people in this situation, and that in a lot of Qantas' communications, people weren't informed about their right to a refund.

If you elected to receive a credit from your airline when you were entitled to a cash refund, you should contact your airline and ask them to give you a refund instead. Domestic services and flights between Australia and New Zealand are operating.

International flights excluding New Zealand are suspended until 20 December , however they may not cancel flights until close to the departure date. If Qantas cancel your flight, they'll contact you to rebook you on the next available flight, or you can choose a credit or refund.

Qantas advises their current processing time for refunds is eight weeks. You could be on the phone for a few hours if you call them, so only contact them if you haven't heard from them within a few days of your departure date, and be prepared to quote the Qantas' conditions of carriage to claim a refund. New travel dates need to be within 12 months of your original booking date, and you'll need to pay for any fare increase. Domestic flights are still operating.

Contact Jetstar: Call If you have booked a Virgin Australia flight, cancellations will depend on a few different factors. You can follow this process to see how to change or cancel your Virgin Australia flights. How to contact Virgin Australia to change or cancel your flights. Contact Virgin Australia: Call 13 67 If your booking was made through a travel agent, you must contact that travel agent to make changes to your booking.

Gus Bruno.